Member365

Select the Use button to add a tag to the body of your email. You may also use tags in the subject of your email by copying and pasting them directly in.

{FIRST_NAME}	Adds the recipients First Name.	Use
{LAST_NAME}	Adds the recipients Last Name.	Use
{COMPANY_NAME}	Adds the Company Name.	Use
{PORTAL_NAME}	Adds the application portals name.	Use
{MEMBER_NAME}	Adds the Recipients Membership name.	Use
{SIGNATURE_OPT_IN}	Adds the Opt-in link.	Use
{SIGNATURE_OPT_OUT}	Add the opt-out link.	Use
%signature%	Adds your preferred signature block.	Use
{Event_Start_Date}	Adds the Event's Start Date.(Events Only)	Use
{Event_End_Date}	Adds the Event's End Date.(Events Only)	Use
{Event_Name}	Adds the Event's Name.(Events Only)	Use
{Event_Description}	Adds the Event's Description.(Events Only)	Use
{Online_Training_Description}	Adds the Online Training Description.(Online Training Only)	Use
{Event_Specific_Dates}	Adds the Event's specific dates.(Events Only)	Use
{member_number}	Adds the Membership Number.	Use
{MemberSince}	Adds the Member Since Date.	Use
{CONTACTEMAIL}	Adds the Contact's Email Address.	Use
{EVENT_CREDITS}	Adds the Event's Credits.(Events Only)	Use
{EVENT_CREDITS}	Adds the Event's Credits.(Events Only)	Use
{CERTIFICATE_NUMBER}	Adds the Contact's Certificate Number	Use
{EVENTLOCATION}	Adds the Event's Location.	Use
{TOTALEVENTCREDITS}	The total number of credits that the contact has earned through the event tickets and workshops.	Use
{ASAPPEARSONBADGE}	Display the text of as appears field in the event setup.	Use
{contact_organization}	Displays the organization name of the contact.	Use
{RENEWALDATE}	Adds the Member Renewal Date in (yyyy-mm-dd).	Use
{MEMBERSHIP_YEAR}	Adds the Member's Membership Year	Use
{RENEWALDATE_MM-DD-YYYY}	Adds the Member Renewal Date in (mm-dd-yyyy).	Use
{LMS_CREDIT}	The number of credits the LMS course is worth for Continuing Education	Use
{COLLECTION_PERIOD_END-DATE_YYYY_MM_DD}	The end date of the CE collection period end date	Use
{LMS_COURSE_COMPLETION_DATE}	The completion date of the LMS course	Use
{INCEPTION_DATE}	Adds the Member Inception Date in (yyyy-mm-dd).	Use
{EVENT_END-DATE_MONTH_YYYY}	Adds Event End Date in Full Month Name and Year Format.(Events Only)	Use
{EVENT_END-DATE_MONTH_YYYY_ADD3}	Adds Event End Date in Full Month Name and Year Format Plus 3 Years.(Events Only)	Use
{WORKSHOP_NAME}	Adds the workshop name (if applicable)	Use
{WORKSHOP_DESCRIPTION}	Adds the workshop description (if applicable)	Use

Rally the Receptionists!

Strategies To Make Every Receptionists Day Better
Receptionists and Client Care teams ONLY. This two day workshop for the front line people of veterinary clinics and hospitals dives into dialogue skills making the most difficult conversations become the most rewarding ones. A special event to share ideas, best practices and connect with like minded people. Specialized content for this important and often overlooked role.

Day 1:

Introduction and overview of six, evidence based, dialogue skills, presented in a way that all attendees can begin to build their skills. While there is no ‘role play’, attendees will share case studies and challenges and will discuss how to apply the skills in all conversations. Further to that is how we use these skills to adjust our mindset and reframe thinking around value, fees and discussions of finance with clients.

What we’ll dive into Day 1.

Introduction of 6 core dialogue skills
practical applications to build skills
introduction of strategies to talking about money & value with clients.

Day 2:

We continue to apply and integrate core dialogue skills into direct discussions with clients when presenting estimates and invoices, participating in euthanasia and end of life conversations and managing challenging situations. As we progress through using the skills, we build them into how we manage ourselves as professionals, as mentors and mentees and how to navigate the conflict that is a normal part of being on a team.

What we’ll dive into Day 2.

Applying the Dialogue Skills
discussing estimates and invoices with clients
building a positive culture around value to clients and to team
offering feedback to feedforward within the team and with new team members
building relationships amongst our team.

When: April 24 - 25, 2025

Limited to 20 participants.

Investment: $975 + GST
(includes registration, 1.5 days of interactive workshop, hot lunch, snacks, coffee & light beverages)

Where: Horse In Hand Ranch, Blackfalds, AB

9 ABVMA CE Credits

Speaker:
Becky Taylor RVT, MA

Rally the Receptionists - April - BS Communication Strategies

April 24 - 25, 2025
Horse in Hand Ranch
Blackfalds, Alberta
Canada
T0M 0J0

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