Let’s celebrate our reception teams! They are the very pillars of our service cycle and they see the best and worst of clients each and every day. This 2 day workshop is designed for the busy client care teams to build their skills, share best practices and collaborate with like minded veterinary professionals that are the face of veterinary practices.

We will be diving into dialogue skills and strategies that will support those interactions that challenge us; frustrated or angry clients, concerns about the cost of veterinary medicine and ways to support grieving clients.

This will be an immersive workshop where attendees will refine existing skills, learn some new ones and share success stories while being pampered in a beautiful location.

 

When: 
Monday, April 25:  1pm to 4:30pm
Tuesday, April 26: 8:30am to 5pm

Limited to 20 participants. Restrictions Exemptions in place.

Investment: $650
(includes registration, hot lunch each days, snacks and coffee

Where: Horse in Hand Ranch, Blackfalds, AB (just North of Red Deer)

Hotel Recommendation : Microtel, Blackfalds

For more information click here

Rally the Receptionists - BS Communication Strategies

  • Monday Apr 25 2022, 1:00 PM - 4:30 PM
    Tuesday Apr 26 2022, 8:30 AM - 5:00 PM
  • Horse in Hand Ranch
    Blackfalds, AB,